Departement in the hotel

House Keeping

 

Meaning and function of the Housekeeping
In English housekeeping has meaning; house means the house / building / house / places to stay / hotels, while keeping is to keep / treat / manage / maintain. Housekeeping is also called housekeeping, which means keeping procedures / treat / manage / maintain, while the maid is a building / house / guest house / hotel. Definition of housekeeping (housekeeping) is part of the department responsible for arranging or setting up equipment, maintain the cleanliness and comfort, repair damage and provide decoration in order for the house (hotel) It looked neat, clean, attractive and enjoyable for the residents. Housekeeping functions in the operations of a hotel is essential. Housekeeping department is not only responsible for preparing and cleaning the room (guestroom) at the time of arrival of guests, but clean, care for and maintain the overall area of ​​the hotel so it looks neat and fresh to start a business. In hotel operations, cleaning activities carried out and implemented and the responsibility of the housekeeping department, whose activities led

by the Housekeeping Manager or Executive housekeeper. In the hotel housekeeping department organization usually has responsibility very wide area and has a number of staff
more than other departments. Therefore, to carry out cleaning in all areas of the hotel, its implementation is set according to the following sections:

Public Area, the section which has the task and responsibility to maintain cleanliness, neatness, beauty and comfort of all areas of the hotel, both of which are outside the building or buildings within the hotel include the Lobby area, restroom, restaurant, meeting rooms and facilities for hotel employees. room, the section which has the responsibility to prepare and maintain cleanliness, neatness and completeness of the guest rooms.
Laundry, sexy who have a responsibility to provide a clean linen-linen for keperluaan rooms, restaurant and meeting rooms, providing clean uniforms for employees and guests clean up the dirty clothes.
Linen and Uniform, sexy is responsible for managing the circulation and provision of linen and uniform for all employees.
Florist, sexy is responsible for providing and arranging fresh flowers to beautify the decor in the hotel.
Gardener, Section which is responsible for maintaining the plants both within and outside the hotel.

The scope of duties and responsibilities
Part be responsible for housekeeping, neatness, regularity, completeness, cleanliness, and comfort all the rooms in the hotel or area:
Responsibilities include the housekeeping area:

• The living room (guest room)

• corridor

• Restaurant and banquet

• office

• Guest toilet

• toilet employees

• Locker employees

• Parks in and outside the room

• swimming pool

• parking lot

Deparment Housekeeping tasks are as follows:

• Create an atmosphere of the hotel is clean, attractive, comfortable, and safe.

• Providing services in the room with the best to the guests, so that guests feel satisfied when visiting or staying at the hotel.

• Preparation, arrangement, and maintenance rooms.

• Responsible for maintaining cleanliness of all outlets and the common room at the hotel.

• Reported lost and found and brought to the supervisor

• Hotel uniforms, shoes and socks are determined. 

Houseman section

Houseman section is the section responsible for the overall cleanliness and maintenance of the hotel environment.
The division of tasks in this section are as follows:
 
1.group work early (morning shift)
 
Most cleanup work performed in the morning until noon hari.jumlah Houseman who do the cleaning in the morning till noon more done than the night.

  2.Group work afternoon (evening shift)
 
Maintenance of cleanliness every day carried out continuously in order to create an atmosphere of clean, neat, and hygiennes.pemeliharaan cleanliness in the afternoon working group was held on evening shift.

The task of the evening shift are as follows:
 
a. maintain and continue the routine tasks in the morning.
b. Clean and tidy up the entire office management after quitting time.
c. Hygiene control lobby, ashtrays, and the trash.

Laundry Laundry is an existing section in the housekeeping department in charge and responsible working on various washing processes that are intended for hotel guests and employees. Right now in the running operations, laundry also serves leaching from outside the hotel which aims to increase its revenue. The main task is to help operasioanal hotel laundry associated with the process of washing linen for guest rooms, restaurant and meeting rooms as well as uniforms for employees. Today, the provision of laundry facilities is required, in addition to facilities for the guests as well to meet the linen-needed clean linen for the hotel operations. Laundry operations at a hotel very varied, in general until at 21:00 the night even earlier, in an effort to menekaan operational costs. There are several things into consideration to determine the operating hours in a hotel laundry, among others:
Occupancy rate, the higher the occupancy the linen and guest laundry more so the longer the process.
Total output kilograms washing machine, the greater the amount of output, the more the linen is processed.
Parstock a hotel linen, laundry parstock less cause must proceed until selasai for tomorrow today.

 

Departements in the hotel

Human Resources Development Department

Human Resources Development Department

One of the important departments of the hotel is the management of human resources. Human resource management that can either differentiate the difference between running a hotel with a good, satisfactory and poor. Human resources manager can control almost the entire operation will function throughout the hotel. This makes the importance of human resource management in the hotel is very clear.

The department also serves to manage the existing human resources and work closely with all departments and represent the company in negotiations / counseling with employees in terms of kekaryawanan affairs, employment, discipline, grievance, or company policy on welfare programs.
In its development, Human Resources Development is expected to maintain levels of staffing and payroll system effective, helping each piece to maximize productivity and control of payroll costs.
Connect and communicate with local governments, private companies, educational institutions about employment, insurance, health care and about exercising power or apprenticeship training school. 

1. Human Resource Management / Human Resource Management:

• Personnel / staffing:
Administration, business plans, conflict of interest, disiplinary procedures, employee appearance, employee certificate, report, human resources, labor relations, leave of absence, medical examination, clinic, name tags, offices, out employment, performance appraisals, personal records, technology, transportation, uniforms, use of guest facilities, insurance, salary, bonus, benefits, employee dining room, Praying room.

• Staffing:
Recruitment, selection interviews, casual employee, contract employee, job description, organization chart, outside contracts, outsourcing, promotion, demotion, transfer, couching, counseling.

2. Recruitment / Selection, Placement
There are several different areas where human resource management is essential. One is rekutmen new employees. The employees who were hired at the hotel can really change the quality of service and atmosphere throughout the hotel. This means that it is very important to choose the staff is optimistic, dedicated workers for every position. It is the job of human resource managers who ensure that the good people chosen to work at the hotel.

   1. HRD (Human Resources of Development) Manager 

 
HRD (Human Resources of Development) Manager has the functions and scope of work are: 

a. Responsible for the management and development of Human Resources in the hotel environment, namely in terms of planning, implementation and supervision of human resources activities, including development of quality based on the policies and procedures applicable in the company.

b. Responsible for matters relating to the activities of government & industrial building and have an obligation to maintain and keep the company image. 

While the job description of the HRD (Human Resources of Development) Manager are as follows: 

a. Prepare, plan, monitor and evaluate the budgetary costs of effectively and efficiently and be responsible for any expenses the result of activities
b. Responsible for planning, monitoring and evaluation of the amount of labor needed by the company.
c. Carry out the selection, promotion, transfering, demotion of employees as deemed necessary.
d. Carry out development activities, training and other activities related to mental development, skills and knowledge of employees sesuain with company standards.
e. Responsible for activities associated with employee absences recapitulation, the calculation of salaries, allowances and bonuses.  

     2. HRD (Human Resources of Development) Administrator
 
Main Tasks and Responsibilities:

a. Responsible in helping HRD (Human Resources Development Of) Manager in the areas of administration, the smooth implementation of company rules, run the program and procedures in the rules and regulations as well as overseeing time keeping.
 
b. Preparing payroll in preparation for the current month, between December 16-20 every month.
 
c. Between the date of 21-25 each month submit to the Accounting department funds for payment of salary month.
 
d. Applying for funding for reimbursement of outpatient drug every 2 times a week (Wednesday and Saturday), which has been delivered to employees' prescription medication from a doctor.
 
e. Prepared a report for tax payments entertainment section 21 including tax.
 
f. Creating a summary report every month to feed employees reported to the accounting department.
 
g. Creating a summary report evaluating the implementation of training and implementation to be sent to the directors.
 
h. Creating a summary report of mutations, promotions and employee status (additional child, got married, quit).
 
i. Pension fund contributions make reports / Astek every month.  

   3. HRD (Human Resources of Development) Clerk
Description of duties:

a. Conducting the process of taking annual leave and prepare reports.

b. Conducting the process of making "Day Off Payment," exchange "Day Off" and the exchange rate shift employees.
 
c. Perform calculations "meal coupon" employee.

d. Check and record the employee sick leave.

e. Help HRD (Human Resources of Development) Administrator in archiving and making the letters. 

Departements in hotel

Accounting Department

 

Accounting Department which serves to make a record of all transactions that occur on a regular basis, so that each end of the month, year-end statements can provide information about the financial position relating to hotel assets, debts and capital as well as perihitungan profit and loss.
Hotel AccountingThe phrase "money makes the world go round" is true for accountants hotel. Is to track every financial transaction in the hotel to ensure that all monies in and out accurately recorded and handled. If there is a difference, should be investigated and corrected or make a statement of reasons why it happened, whether intentionally or not (error or fraud)
In this system also will handle the calculation of wages, salaries and payments in the hotel, except if it works for a large hotel group, in this case may be based at head office with responsibility for a particular property.Key responsibilities:• Control of payroll• Produce an accurate set of accounts end of the month, with comparison to forecasts and prior period• Prepare profit and loss account and balance sheet for management• Assist in budget preparation and business planning including the projected room revenue• Reconcile bank statements• The law applicable / about VAT
Chasing late payments, bad credit reporting and monitoring carefully on cash flow.Hotel accounting procedures to help a company in the hospitality industry to prepare accurate financial statements in accordance with the rules and principles of accounting. These regulations include generally accepted accounting principles, financial reporting standards and government regulations applicable in Indonesia. Also associated with the Head Office (if the hotel group), Local Taxes and Public Accounting Company.

 When viewed from the Department of Accounting functions can be separated into several things:1. Receive cash payments are handled by the General Cashier (Cashier General) to paid to the Bank (Bank In).

2. Cash expenditures to carry out a relatively small payments, check payments to pebayaran big ones and handled by the General Cashier.

3. Record the purchase of goods that are not paid in cash as well as costs - costs incurred and handled by the Accounts Payable (Debt Section).

4. Accounts Receivable (Receivables Section) is responsible to record piutag and are responsible for all billing and receivables aging.

5. Night Audit Process is intended to check and ensure all sales and receipts of payment in the Front Office, restaurants and in other outlets and close all transactions on that day. In this process, the system will accumulate all the data and print reports.

6. Recorded revenue / sales of the hotel conducted by Income Auditor. Ensure the correctness of the calculation of night audit and allocate revenue according to the general ledger. Ensure completeness of documentation in accordance with operational procedures hotel. Accumulate and analyze sales income every day.

7. Calculating the costs incurred and carried out by the Cost Control, both for Food Beverage ingredients, materials and operational assets or fixed assets.

8. Buying goods are carried by the hotel supply purchasing (the purchase).

9. Receiving the items purchased and received by Receiving (part receipt of goods) and store in the 

warehouse.

10. Prepare financial statements performed by Bookkeeper (arrangement of the book).

Departments in the hotel

FRONT OFFICE DEPARTEMENT

Organizational structure in the front office or Front Office Hotel influenced by large or small hotels, many or at least the number of employees and operational systems used in hotels

Here is a description of the work in the front office:

1) Front Office Manager Job Description

Work area is Front Office Manager Front Office area, Executive floor, and Business center. Summary of Front Office Manager job is creating guest satisfaction, and provide a positive impression on the guests in the work area. Front Office Manager duties to report to the General Manager and subordinate staff of the Front Office Manager is the staff of the front office.

The principal tasks of the Front Office are:

a) Selecting, placing, training, and evaluating front office employees
b) Ensure that all front office staff at the hotel computer system controls, ethics received a phone call, and operational standards that exist in the hotel
c) Maintain harmony with sales and marketing work on room rates
d) Welcoming VIPs
e) Handling guest complaints that can not be resolved by subordinates
f) Make monthly reports on the guest list, the occupancy rate as well as gains and losses in the front office
g) Maintain discipline front office staff by providing warnings and sanctions for violating the provisions
h) Improve the quality and achievements of employees who excel denagn award
i) Create an annual budget, analyze the operations, and daily hotel revenue from the income side and the average - average room rates

2) Job Description Assistant Front Office Manager

Work area is the Assistant Front Office Manager Front Office area, Executive floor, and Business center. Summary assistant front office manager job is to help smooth the task in front office, front office manager while replacing the absent, and coordinate multiple tasks according to their job descriptions.

Subordinate staff of the Assistant Front Office Manager is a Duty Manager, Front Office Supervisor, and other levels in the department Supervisor Front Office. Main tasks of the Assistant Front Office Manager is :
a) Assist the front office manager job in terms of control and administration
b) Create a work schedule Duty Manager, receptionist, telephon operators, GRO, and Concierge
c) Monitor the operations in the front office
d) Direct and supervise the work of reception and conclerge
e) Leading the briefing on the night shift
f) Falls directly to the operating room hotel at the time crowded
g) Attend morning briefing hotel management and represents the current front office manager was unable to attend
h) Dealing with the purposes of guests who require assistance 

3) Duty Manager Job Description

Work area is the front office duty manager and the entire hotel in connection with the guests at the hotel. Duty Manager is a summary of the work supports the work of front office operations and overall operational control across departments for a particular shift. Immediate supervisor is the Duty Manager Front Office Manager, while the subordinate staff Duty Manager is a front office supervisor, front office staff, guest relations officer, concierge, business center and secretary. Duty manager main tasks are:
a) Assisting duty manager front office and front office assistant manager in carrying out operational duties in the front office
b) To support the smooth process of check-in and check-out at the front office
c) Dealing with difficult guests and staff at the front desk
d) Controlling operations around the front office include: lobby, restaurant, bar, lounge hall, and guest rooms
e) Make a report every shift on the findings and events during work hours
f) Greeting VIP guests along with Front Office Manager

4) Executive Lounge Manager
Area of Work:

§ Executive Lounge

§ Executive Rooms

Job Summary:
Ensure the highest guest satisfaction and staff according to service standards in accordance with the provisions on the executive floor and was responsible for all aspects of operations at the executive floor.
The principal tasks:
§ Ensure that reports and correspondence for the department are met with precise and meticulous
§ Ensure that the schedule has been established with good
§ Ensure that guests are always updated data
§ Supervise and ordering goods on the executive floor
§ Assist in building a team efficiently with attention to the welfare, safety training and staff development.
§ Implement employee evaluations and review the overall appearance, performance and discuss areas for improvement
§ Supervise the staff always do the methods and standards set
§ Ensure that staff receive adequate information about the wisdom of the hotel in connection with fire, health, and safety benefits.
§ To study and evaluate operational procedures and standards in the executive lounge as well as provide suggestions for changes needed.
Organizational Structure
   Assistant Front Office Manager Executive Assistant Executive Lounge Lounge

5) Front Desk Supervisor

Area of ​​Work:§ Front Office

Job Summary:Provide reception and departure of guest services at the hotel by providing guidance to staff the front desk as well as control the access code at the front desk computerMain Tasks:§ Directing the operational tasks in the front office reception§ Dealing with guests complaints that can not be solved by the Front Desk Agent§ To give approval for the transaction guests paid out a certain amount§ Giving housebank use approvals by the Front Desk Agent§ Directing the group receiving the preparation steps§ Set up a schedule of each staff front desk

Organizational Structure
  Duty Manager Front Desk Supervisor Front Desk Agent

6) Chief ConciergeArea of ​​Work:§ The entrance to the hotel§ Lobby§ Bell desk§ Counter

Job Summary:Ensure that all guests have an enjoyable experience in the area of ​​the hotel entrance, lobby, bell deskMain Tasks:§ Ensure that all staff at the hotel concierge to get training on the system, telephone etiquette, standards of performance and philosophy of the hotel§ Provide training to staff regarding: baggage handling procedures for the VIP and his entourage as well as handling guest complaints§ Implement the vision and mission§ Provide a map of the city, setting up a plane ticket reservation and land transport and sea, as a provider of information about recreational activities, social and religious§ Ensure that the means of communication in the form of information boards (sign board) in the lobby is always correct and accurate.
The organizational structure
  Front Office Manager Chief Concierge Bellboy, Doorman

7. Description of Business Center Supervisor jobs

Area of ​​work: business centerSummary of work: organizing and directing all aspects of the central business functions to achieve the highest satisfaction of guests.Immediate supervisor Business Centre Supervisor: Assistant FOMSubordinate staff Business Centre Supervisor: Businesss Centre SecretaryMain Tasks:a) Supervise staff to ensure maximum guest satisfaction through self-respect and attention of a very warm and precise.b) Manage and provide direction for the overall good and exercising daily and the administration to seemua part in the business center.c) Provide an assessment of the appearance, discipline and efficiency of all employees under his supervision and initiative to take action when necessaryd) Controlling and analyze on an ongoing basis, the cost of everyday expenses department to ensure that expenditures do not exceed the budget.

8. Captain Bell's job description

Area of ​​work: front office, lobby, guest roomsSummary of work: taking care of the luggage room at the time came, during the stay at the hotel and will leave the hotelImmediate supervisor: Chief ConciergeMain Tasks:a) Set the task of every bellhopb) Receive and store goods deposited in a concierge guestsc) Record and recorded a guest every item that has been stored in the luggage roomd) Ensure luggage room clean and orderlye) Controls any goods stored or still in the lobby have a badge / pass numbers are clear goodsf) Set the bellhop to prepare a trolley or bus pick up goods vehicles in the entourage that will be to the hotelg) Directing all bellhop at each work shift
  
 

Strategic Planning and Operational planning

The strategic plan is a statement of specific plans on how to reach into the future direction to be taken by the entity. While strategic planning is the process of deciding which programs will be implemented by the organization and the estimated amount of resources will be allocated to each long-term program for several years into the future. The results of the strategic planning process in the form of a document called a strategic plan that contains information about the programs a few years to come.

Strategic Planning is a management tool used to manage the current conditions to make projections of future conditions, so the strategic plan is a guide which can be used by an organization of current conditions for their work towards 5 to 10 years into the future

Operational planning
Operational planning is derived from tactical planning, has a more narrow focus, shorter durations (less than 1 year) and involves the lower-level management.

Operational planning (operational planning), focused efficiency, which in regard to operation of the operation now and especially not the effectiveness