The Function of FOM.

A successful Home Office Manager convey the spirit of property hotels for customers. By applying the principles of management, he worked through the front office staff to communicate feelings of warmth, security, care, and efficiency for each guest.Front Office Manager has its own basic elements of effective management practices: employees, equipment, inventory (rooms to be sold), budgets and sales opportunities. Managers are responsible for coordinating the basic elements to achieve the benefits of lodging properties.
Home Office employees must be properly trained to function in the establishment of policy guidelines and lodging. Front Office Managers can not assume that employees know how to perform certain tasks

The most important concept that characterizes the FOM is a team player. The FOM doest not work alone to meet profit goals of the inn property. General Manager to set goals, targets and standards for all departments to follow

Front Office Manager Job Description

Work area is the Front Office Manager Front Office area, Executive floor, and Business center. Summary of Front Office Manager job is creating guest satisfaction, and provide a positive impression on guests in the work area. Front Office Manager reports to the General Manager duties and subordinate staff of the Front Office Manager is the staff of the front office.

The principal tasks of the Front Office Manager is:
a) Selecting, placing, training, and evaluation of front office employees
b) Ensure that all staff in the front office hotel master computer system, phone accepted        ethical and operational standards in hotel
c) Maintain harmony with sales and marketing work on room rates
d) Welcomes VIP Guests
e) Dealing with guests complaints that can not be resolved by subordinates
f) Make monthly reports on the guest list, the occupancy rate as well as gains and losses in the front office
g) Maintain discipline front office staff by providing warnings and sanctions for violating the provisions
h) Improve the quality and performance of employees who excel denagn rewards
i) Create an annual budget, analyzing operations, and daily hotel revenue from the income side and the average - average room rates

Front Desk Supervisor

Area of Work:
§ Front Office

Job Summary:
Provide reception services in the hotel and departure of guests by providing guidance to staff the front desk as well as control the access code at the front desk computer.

Main Tasks:
1. Directs operational duties in the front office reception
2. Handle guest complaints that can not be solved by the Front Desk Agent
3. Gave approval for the transaction guests paid out a certain amount
4. Approve the use by the Front Desk Agent housebank
5. Direct the group receiving the preparation steps
6. Schedule of each staff front desk

Source: http://pariwisatadanteknologi.blogspot.com/2010/11/deskripsi-pekerjaan-di-bagian-kantor.html