Departments in the hotel

FRONT OFFICE DEPARTEMENT

Organizational structure in the front office or Front Office Hotel influenced by large or small hotels, many or at least the number of employees and operational systems used in hotels

Here is a description of the work in the front office:

1) Front Office Manager Job Description

Work area is Front Office Manager Front Office area, Executive floor, and Business center. Summary of Front Office Manager job is creating guest satisfaction, and provide a positive impression on the guests in the work area. Front Office Manager duties to report to the General Manager and subordinate staff of the Front Office Manager is the staff of the front office.

The principal tasks of the Front Office are:

a) Selecting, placing, training, and evaluating front office employees
b) Ensure that all front office staff at the hotel computer system controls, ethics received a phone call, and operational standards that exist in the hotel
c) Maintain harmony with sales and marketing work on room rates
d) Welcoming VIPs
e) Handling guest complaints that can not be resolved by subordinates
f) Make monthly reports on the guest list, the occupancy rate as well as gains and losses in the front office
g) Maintain discipline front office staff by providing warnings and sanctions for violating the provisions
h) Improve the quality and achievements of employees who excel denagn award
i) Create an annual budget, analyze the operations, and daily hotel revenue from the income side and the average - average room rates

2) Job Description Assistant Front Office Manager

Work area is the Assistant Front Office Manager Front Office area, Executive floor, and Business center. Summary assistant front office manager job is to help smooth the task in front office, front office manager while replacing the absent, and coordinate multiple tasks according to their job descriptions.

Subordinate staff of the Assistant Front Office Manager is a Duty Manager, Front Office Supervisor, and other levels in the department Supervisor Front Office. Main tasks of the Assistant Front Office Manager is :
a) Assist the front office manager job in terms of control and administration
b) Create a work schedule Duty Manager, receptionist, telephon operators, GRO, and Concierge
c) Monitor the operations in the front office
d) Direct and supervise the work of reception and conclerge
e) Leading the briefing on the night shift
f) Falls directly to the operating room hotel at the time crowded
g) Attend morning briefing hotel management and represents the current front office manager was unable to attend
h) Dealing with the purposes of guests who require assistance 

3) Duty Manager Job Description

Work area is the front office duty manager and the entire hotel in connection with the guests at the hotel. Duty Manager is a summary of the work supports the work of front office operations and overall operational control across departments for a particular shift. Immediate supervisor is the Duty Manager Front Office Manager, while the subordinate staff Duty Manager is a front office supervisor, front office staff, guest relations officer, concierge, business center and secretary. Duty manager main tasks are:
a) Assisting duty manager front office and front office assistant manager in carrying out operational duties in the front office
b) To support the smooth process of check-in and check-out at the front office
c) Dealing with difficult guests and staff at the front desk
d) Controlling operations around the front office include: lobby, restaurant, bar, lounge hall, and guest rooms
e) Make a report every shift on the findings and events during work hours
f) Greeting VIP guests along with Front Office Manager

4) Executive Lounge Manager
Area of Work:

§ Executive Lounge

§ Executive Rooms

Job Summary:
Ensure the highest guest satisfaction and staff according to service standards in accordance with the provisions on the executive floor and was responsible for all aspects of operations at the executive floor.
The principal tasks:
§ Ensure that reports and correspondence for the department are met with precise and meticulous
§ Ensure that the schedule has been established with good
§ Ensure that guests are always updated data
§ Supervise and ordering goods on the executive floor
§ Assist in building a team efficiently with attention to the welfare, safety training and staff development.
§ Implement employee evaluations and review the overall appearance, performance and discuss areas for improvement
§ Supervise the staff always do the methods and standards set
§ Ensure that staff receive adequate information about the wisdom of the hotel in connection with fire, health, and safety benefits.
§ To study and evaluate operational procedures and standards in the executive lounge as well as provide suggestions for changes needed.
Organizational Structure
   Assistant Front Office Manager Executive Assistant Executive Lounge Lounge

5) Front Desk Supervisor

Area of ​​Work:§ Front Office

Job Summary:Provide reception and departure of guest services at the hotel by providing guidance to staff the front desk as well as control the access code at the front desk computerMain Tasks:§ Directing the operational tasks in the front office reception§ Dealing with guests complaints that can not be solved by the Front Desk Agent§ To give approval for the transaction guests paid out a certain amount§ Giving housebank use approvals by the Front Desk Agent§ Directing the group receiving the preparation steps§ Set up a schedule of each staff front desk

Organizational Structure
  Duty Manager Front Desk Supervisor Front Desk Agent

6) Chief ConciergeArea of ​​Work:§ The entrance to the hotel§ Lobby§ Bell desk§ Counter

Job Summary:Ensure that all guests have an enjoyable experience in the area of ​​the hotel entrance, lobby, bell deskMain Tasks:§ Ensure that all staff at the hotel concierge to get training on the system, telephone etiquette, standards of performance and philosophy of the hotel§ Provide training to staff regarding: baggage handling procedures for the VIP and his entourage as well as handling guest complaints§ Implement the vision and mission§ Provide a map of the city, setting up a plane ticket reservation and land transport and sea, as a provider of information about recreational activities, social and religious§ Ensure that the means of communication in the form of information boards (sign board) in the lobby is always correct and accurate.
The organizational structure
  Front Office Manager Chief Concierge Bellboy, Doorman

7. Description of Business Center Supervisor jobs

Area of ​​work: business centerSummary of work: organizing and directing all aspects of the central business functions to achieve the highest satisfaction of guests.Immediate supervisor Business Centre Supervisor: Assistant FOMSubordinate staff Business Centre Supervisor: Businesss Centre SecretaryMain Tasks:a) Supervise staff to ensure maximum guest satisfaction through self-respect and attention of a very warm and precise.b) Manage and provide direction for the overall good and exercising daily and the administration to seemua part in the business center.c) Provide an assessment of the appearance, discipline and efficiency of all employees under his supervision and initiative to take action when necessaryd) Controlling and analyze on an ongoing basis, the cost of everyday expenses department to ensure that expenditures do not exceed the budget.

8. Captain Bell's job description

Area of ​​work: front office, lobby, guest roomsSummary of work: taking care of the luggage room at the time came, during the stay at the hotel and will leave the hotelImmediate supervisor: Chief ConciergeMain Tasks:a) Set the task of every bellhopb) Receive and store goods deposited in a concierge guestsc) Record and recorded a guest every item that has been stored in the luggage roomd) Ensure luggage room clean and orderlye) Controls any goods stored or still in the lobby have a badge / pass numbers are clear goodsf) Set the bellhop to prepare a trolley or bus pick up goods vehicles in the entourage that will be to the hotelg) Directing all bellhop at each work shift